Assam: All services in Transport Department to go ‘online’ from August 15

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Manual services will be offered only to those customers whose bio-metric identities are withheld by law,
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Guwahati: With digital know how becoming very important for conveniently delivery of services to the customers, Assam chief minister Himanta Biswa Sarma asked the transport department to take steps for the creation of new posts in the department to take contactless services of the department to a new level.

For the convenience of the public in general, Sarma asked the transport department to bring more services under the category of ‘Contactless Services’.

Currently, 40 services of the transport department were there under contactless services, as the CM asked the department to include five more services under the category.

“From August 15 onwards all the services in the transport department will be online as manual services will be offered only to those customers whose bio-metric identities are withheld by law,” said the chief minister’s office after Sarma reviewed the functions of transport department on Tuesday.

During the meeting, Sarma asked the DTOs to ensure that before the expiry of vehicle fitness certificate, the customers receive mobile messages. Similarly, before 30 days of the expiry of validity of learners’ licences, the customers should also get mobile messages. All DTOs should convene a meeting with all the transporters to ensure that all vehicles plying in Assam be registered in Assam within one year even if they are registered outside.

The chief minister also asked the transport department to intensify fines from overloading vehicles. He also asked the department to have talks with the finance department to facilitate use of digital payment gateways like ‘paytm’ to realise fines from the defaulters.

The state government has also decided to launch an intensive campaign ahead of Durga Puja to generate awareness among the people to adhere to road safety rules and save lives.

Moreover, taking into consideration of the number of accident related fatalities, Sarma also observed that the districts which recorded more than 100 fatalities caused by road accidents in the last one year, the deputy commissioners of the concerned district should convene a meeting with all the stake holders and find out ways to cut down the accidents.

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